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Terms and Conditions - Djoeke van de Klomp

Last updated: 14 March 2026

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These Terms and Conditions apply to all services provided by Djoeke van de Klomp, including but not limited to psychological services, coaching services, and mediation services.

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By engaging in services offered through djoekevandeklomp.com or by directly booking sessions, the client agrees to these Terms and Conditions.

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1. Scope of Services

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Djoeke van de Klomp provides professional services in the areas of:

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  • psychological support and counselling

  • professional and personal coaching

  • mediation services

 

The specific nature, scope, and objectives of the services will be agreed upon between the practitioner and the client prior to the start of the engagement.

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These services are distinct professional practices and may follow different professional standards and complaint procedures where applicable.

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2. Nature of Services

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Services may take place individually, in groups, or online.

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During an intake session or introductory call, the practitioner and the client will discuss the client’s needs and determine which form of support or guidance is most appropriate.

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Djoeke van de Klomp will perform the services to the best of her knowledge and ability, in accordance with the standards of good professional practice.

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The practitioner is bound by a best-efforts obligation (obligation of means) and not by an obligation to achieve a specific result.

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The services are provided based on the professional knowledge, experience, and standards available at the time they are delivered.

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The effectiveness and outcomes of psychological support, coaching, or mediation depend largely on the active participation and personal circumstances of the client.

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3. Client Responsibilities

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The client remains responsible for their own decisions, actions, and results arising from participation in sessions or programmes.

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In order to allow the services to be delivered properly, the client agrees to:

  • provide accurate and relevant information necessary for the provision of the services;

  • inform the practitioner in a timely manner of any information that may affect the course of the support, coaching, or mediation process;

  • participate in sessions in good faith and with respect for the practitioner and the process;

  • respect scheduled appointments and communicate cancellations within a reasonable timeframe.

 

4. Liability

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The practice shall not be liable for any damage arising from or related to the services provided, unless such damage results from intentional misconduct or gross negligence on the part of the practitioner.

 

Djoeke van de Klomp shall not be liable for any damage resulting from incorrect or incomplete information provided by or on behalf of the client.

 

The practitioner shall not be liable if advice, guidance, or recommendations provided during sessions are not followed or are incorrectly applied by the client.

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If Djoeke van de Klomp is found liable for any damage, liability shall in all cases be limited to the amount paid out under the practitioner’s professional liability insurance, where applicable.

 

The practitioner shall not be liable for indirect or consequential damages, including but not limited to loss of income, loss of profit, missed opportunities, or damages resulting from business interruption.

 

The limitations of liability set out in this article do not apply where the damage results from intentional misconduct or gross negligence.

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In all cases, any liability shall be limited to the amount charged to the client for the services related to the claim.

 

The client is responsible for taking all reasonable measures to limit or prevent further damage for which they intend to hold the practitioner liable.

 

The client remains personally responsible for decisions, actions, and choices made outside the context of the professional relationship.

 

5. Confidentiality

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All information shared by the client during sessions will be treated as strictly confidential

 

The practitioner will not disclose information to third parties without the client’s consent, unless required by law or where there is a serious risk of harm to the client or others.


In the context of mediation services, confidentiality applies to the mediation process in accordance with applicable mediation principles and professional standards.

 

Reasonable measures will be taken to ensure that client information is handled securely and respectfully.

 

6. Complaints Procedure

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Clients are encouraged to raise any concerns or complaints directly with the practitioner in the first instance.

 

Any complaint relating to the services must be submitted in writing to dvandeklomp@mail.com

 

The complaint should clearly describe:

  • the relevant facts

  • the perceived shortcomings

  • the requested resolution.

 

Receipt of the complaint will be acknowledged and the practitioner will endeavour to provide a written response within thirty (30) days.

 

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The parties undertake to attempt to resolve disputes in good faith and through dialogue whenever possible before initiating formal legal proceedings.

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7. Complaints Related to Psychological Services

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If a complaint regarding psychological services cannot be resolved directly with Djoeke van de Klomp, the client may submit the complaint to the independent complaints platform erisietsmisgegaan.nl.

This organisation handles complaints relating to psychological care in accordance with its own procedures.

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8. Complaints Related to Coaching and Mediation

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If a complaint cannot be resolved directly with the practitioner, the parties agree to attempt to resolve the dispute through mediation before initiating judicial proceedings.

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The mediator will be chosen by mutual agreement.

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If the parties fail to agree on the choice of mediator within thirty (30) days from the written request for mediation, the mediator may be appointed by the competent court at the request of the most diligent party.

 

The costs of mediation shall in principle be shared equally between the parties, unless agreed otherwise or determined differently by the mediator.

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The parties undertake to participate in mediation in good faith.

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If mediation fails or does not take place within ninety (90) days from the appointment of the mediator (unless extended by mutual agreement), each party shall regain the right to bring the dispute before the competent courts.

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9. Applicable Law

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This agreement is governed, at the consumer’s choice, by either:

  • the law of France, or

  • the law of the Netherlands,

it being understood that this choice is made by the consumer at the time of conclusion of the agreement or, at the latest, when a dispute arises, by written notice to the coach.

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Where the consumer is habitually resident in a Member State of the European Union, this choice of law may not have the result of depriving the consumer of the protection afforded to them by mandatory provisions of the law of the country in which they have their habitual residence.

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In the absence of an express written choice made by the consumer, this agreement shall be governed by the law of the country in which the coach has their habitual residence at the time of conclusion of the agreement.

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10. Personal Data Protection (GDPR)

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In the context of providing psychological support, coaching, and mediation services, the practice may collect and process personal data, such as contact details and information relevant to the provision of services.


Personal data is processed solely for the purposes of:

  • managing appointments and communication;

  • providing psychological, coaching, or mediation services;

  • fulfilling administrative and legal obligations.

 

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable European and French data protection laws.

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Personal data will not be shared with third parties unless:Personal data will not be shared with third parties unless:

  • the client has given explicit consent;

  • disclosure is required by law;

  • disclosure is necessary to protect the vital interests of the client or others.

 

Personal data will be stored only for as long as necessary to provide services or comply with legal obligations.

 

Clients have the right to access, correct, restrict, or request deletion of their personal data, within the limits permitted by law.

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Requests regarding personal data can be sent to dvandeklomp@gmail.com

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11. Online Services

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Sessions may take place online using video conferencing or other digital communication tools.

 

The practitioner will make reasonable efforts to use secure and reliable communication platforms. However, the client acknowledges that complete security of online communication cannot be guaranteed.

 

The client is responsible for participating in online sessions from a private and appropriate environment, and for using a secure internet connection where possible.

 

The practice shall not be held responsible for interruptions, technical failures, or limitations caused by internet connectivity issues, software platforms, or equipment outside the control of the practitioner.

 

Online sessions remain subject to the same professional standards and confidentiality principles as in-person sessions.

 

Online services may not be appropriate in situations requiring immediate psychological or medical intervention. In such situations, the client is responsible for contacting local emergency or healthcare services.

 

12. Appointments and Cancellations

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Appointments must be cancelled or rescheduled at least 24 hours in advance, unless otherwise agreed.

If a session is cancelled with less than 24 hours’ notice, the practitioner reserves the right to charge an amount of 75€.

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If the practitioner must cancel or reschedule a session due to illness or unforeseen circumstances, a new appointment will be offered as soon as reasonably possible.

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